FAQS

Do you accept refunds?

All sales are final.

Oh no! Product(s) in my order arrived damaged
I do my very best to package securely to prevent damage, but once it's in transit, things can happen due to shipping handling. We want you to be 100% satisfied with your order, so please contact us so we can make it right.

If your order arrives damaged, you must contact glassfrogstudio@gmail.com within 72 hours of marked delivery. Claims submitted after 72 hours may not be eligible for review or replacement.

Please provide:

• Your order number in the email subject line
• Provide clear photos of the shipping box, packing materials, and damaged product(s)
  

What will my order look like?

I package orders carefully and try to make them feel special. Your jewelry will be securely packed, and I use protective packing materials to help reduce the risk of damage in transit.